Ticket prices shown may include local transportation fees and/or local ticket printing/handling charges. If more than the maximum number of tickets allowed per show are ordered in separate transactions Sandbag reserve the right to cancel orders and refund money. Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled or moved to another date. No name or address changes may be made once your order is completed. In the case of will call (box office collection), only the person whose name is on the order will be able to collect the tickets (not the person whose name is on the credit card), no changes can be made.

Seat allocations are given in good faith however Sandbag reserve the right to make alterations if required. Sandbag is unable to honour ticket sales where orders are not completed due to technical failure or any other reason. In most cases, duplicate tickets will not be issued to replace those delivered but subsequently lost. Sandbag will endeavour to secure entry for those that have lost tickets but is unable to guarantee this.

Sandbag will strive to ensure tickets are posted in time for the show, we do however reserve the right to refund postal charges and hold tickets for box office collection if we believe tickets may get lost or delayed in the post for whatever reason. If tickets are lost in the post (and a registered mail service was used for delivery) Sandbag will try to arrange for duplicates to be collected from the venue by the customer. However, if this isn't possible then the tickets will be refunded. Right to admission is reserved by the promoter and event venue. Please check with the venue direct for specific age restrictions, we advise that all shows are 14+

In the event of cancellation, only the face value of the ticket will be refunded (not the handling fee). Sandbag accept no liability for any consequential loss incurred due to cancellation or postponement of concerts.

If the event is moved to another date tickets will remain valid and refund requests will be accepted up until 1 week before the revised date unless otherwise stated. To qualify for a refund, purchasers must return the tickets to: Sandbag ltd. PO Box 2656 Reading RG1 8XR UK tickets@sandbag.uk.com

The ‘Patrick at the London Palladium’ limited edition t-shirt will be dispatched within 14 working days of purchase, separately to the tickets ordered. Customers will receive an e-mail when their order has been mailed. Any order not received 10 days from dispatch or received damaged should to be reported to Sandbag Ltd at orders@sandbag.uk.com. The customer may, upon instruction from Sandbag Ltd, be required to return any damaged item before any refund or replacement is issued.

Any item reported as not received shall be afforded adequate time to allow us to investigate and/or any incorrectly addressed item to be returned to us, before a replacement or refund is issued. Customers should be aware that as this is a limited edition item and a refund may be offered in lieu of a replacement if stock is not available to replace any item damaged or lost in post.